Douglas Machine Inc.
  • TSFS
  • Los Angeles, CA, USA
  • Full Time

JOB SUMMARY:    The Regional Service Technician position is a local technical representative within the assigned geographical area that is responsible for building strong professional relationships with customers. 

 

ESSENTIAL DUTIES & RESPONSIBILITIES include the following.  Other duties may be assigned:

  • Demonstrate the "6+1 ways" customer service model at all times.
  • Maintain infrastructure to support corporate/business unit goals within assigned region.
  • Coordinate courtesy work activity to meet corporate/business unit goals and objectives.
  • Able and willing to travel a minimum 85% of the time to perform tasks at customer sites.
  • Troubleshoot packaging machines and resolve a high percentage of mechanical, electrical, and programming issues unassisted.
  • Communicate effectively with field service advisors to resolve technical issues.
  • Maintain a positive, professional relationship with customer personnel.
  • Document pertinent technical and customer information to facilitate an ongoing business relationship.
  • Produce extremely accurate, complete and timely customer technical reports that can be submitted to customers with confidence.
  • Take initiative to learn new components and design principles as they are introduced.
  • Proactively identifies product/service sales opportunities at customer sites that will enhance customer's packaging processes.
  • Assist with the training of new technicians.
  • Train customer personnel in formal (class room) and informal (hands on) settings.
  • Perform machine audits.
  • Recommend machine design changes and enhancements.
  • Comply with all safety policies and procedures.
  • Assist with related tasks and projects.

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must have great customer service skills.
  • Must possess great documentation skills with the ability to produce extremely accurate, complete and timely customer technical reports that can be submitted to customers with confidence.
  • Must have advanced mechanical and electrical background in a manufacturing or production environment, preferably in the packaging manufacturing industry.
  • Must be able to troubleshoot and resolve machine software issues online with a laptop computer without assistance.
  • Must be able to read, follow, and document changes to blueprints, machine drawings, and electrical drawings.
  • Must be proficient in the use of a laptop computer and related software.
  • Must be able to use a variety of machine and hand tools.
  • Must be able and willing to travel a minimum 85% of the time.

 

EDUCATION AND/OR EXPERIENCE:

Must have a two year technical degree in packaging machine automation or related technical field such as Fluid Power, Aeronautics Maintenance, or Industrial Maintenance and a minimum of five years demonstrated work experience in the packaging manufacturing industry or related technical field, or a high school diploma and five years of demonstrated work experience in the packaging manufacturing industry or a related technical field.

Douglas Machine Inc.
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